Responses (1)

M

mark_st

Also noticed that you cant change the volume using the app. It wont let you save it..

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29-06-2020 15:36:32

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Reply

C

Caitlyn_Ring

Hi @mark\_st. To clarify, do you have your Keypad plugged directly into the Base Station? The Keypad should not be plugged into the Base Station, as it should be plugged directly into a wall outlet to receive a charge. Based on the light pattern you're seeing with the Keypad, it sounds like it is no

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29-06-2020 16:35:48

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mark_st

The keyboard doesnt plug into a wall outlet. the only cable on the keypad plugs directly into the base station. The base station plugs into the wall outlet. Also it worked correctly for a long time. Only in the last month has it quit working..

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01-07-2020 15:41:59

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Eagle328

Even though there is a USB port on the base station, it's not supposed to be used at all for anything at this point. The keypad comes with a wall charger plug. The instructions state this. So if you plug it in like it's supposed to it should work. Hopefully plugging it into the base station hasn't

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01-07-2020 15:56:25

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Caitlyn_Ring

@mark\_st As @Eagle328 said, the USB port on the Base Station should not be used and the Keypad comes with a wall plug so it can be plugged into a wall outlet to charge. The Keypad should be fine after you unplug it from the Base Station and plug it directly into a wall outlet. I would also recommen

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01-07-2020 16:20:11

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mark_st

That was it. Working now. Base station always works..

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01-07-2020 23:21:28