Ring Door/Window Sensor stopped working
So I had to remove door/window sensors for about 3 weeks since we were doing a remodeling project and we were replacing moldings around the house. So I put everything back. But one of the sensors stopped working. It simply stopped communicating with the hub.
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13-02-2020 05:43:23
Responses (1)
- R
Can you show me a diagram/photo of the contact sensor guts and point to the reset button? Also can you tell me if the reset button and tamper button are the same thing. If not please indicate where the tamper button is. Thank you for any help.
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22-02-2020 11:21:18
R> @Redlocks wrote: > > Can you show me a diagram/photo of the contact sensor guts and point to the reset button? > > Also can you tell me if the reset button and tamper button are the same thing. If not please indicate where the tamper button is. > > Thank you for any help. SW3 is the tamper switch - see attached photo. 
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24-02-2020 03:34:20
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Marley_Ring
Hey @donzg! Are the LED lights still working on the Contact Sensor? This will rule out battery, in which the next best step will be to reset the sensor. Here's how to reset your Contact Sensor: 1. Remove the cover from the device. 2. Remove the battery from the device. 3. Press and hold the tamper button (found near the antenna). 4. Insert the battery while holding the tamper button. The LED light will flash. Hold the button until the LED light stops flashing. 5. Put the cover back on the device. After completing the reset, try setting up the Contact Sensor. If this concern persists, our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) will be happy to assist with more in-depth troubleshooting steps, anytime! :)
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13-02-2020 06:57:01
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