Ring app does not connect to alarm
When I attempt to connect to one of my alarms, the app says loading mode status and goes no further. I can not view my devices or any other function. I just moved this system from a different location where I updated the system to a PRO/EERO using the upgrade feature for installation. As I installed this system in the new location everything worked fine. I have 4 ring alarms systems and the others work fine
1062 •
0 •
2 •
08-12-2022 12:41:58
Responses (2)
- C
Hi @user29681. I'm glad to hear everything is working correctly for you again. @AGCGONZ I'd recommend ensuring that your Ring app is fully updated. You can also check if your Base Station is due for a firmware update by navigating to Devices > Ring Alarm > Base Station > Firmware Update. Your system will need to be disarmed in order to complete a firmware update. If this persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
•0
12-12-2022 09:17:58
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
AGCGONZ
Same here been happening intermittently. can't figure it out.
0
09-12-2022 01:21:39
•