Ring Alarm Base Station stuck scanning for available wifi networks

I am trying to change network connection on the Ring alarm base station because I switched provider and the new router has a different network ID. I followed the instructions to change the network but the process gets stuck in the "scanning for available wifi networks" stage. I tried the quick reset or reboot and it doesn't work. Right now, the base station is in cellular backup mode. Any help to resolve this is much appreciated. Thanks.