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Z
Ring alarm base station offline randomly on WiFi
My base station started to go offline randomly for about a month now. Tried connecting with Ethernet cable, noticed an update started immediately, then seems to be fine. But whenever I unplug the Ethernet cable and use WiFi, the base station goes offline. I receive about 50 notifications when it lose and restore connection, anyone else has this issue? This is so annoying as it also affects my Alexa routines, do we have a fix for this?
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09-11-2020 08:29:33
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Caitlyn_Ring
Hi @Zane. If possible, you may want to try moving the Base Station closer to your router so that it's receiving a stronger wifi signal. If this still continues to happen, would you mind following up with our support team directly? They'll be able to take a closer look at this for you. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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09-11-2020 20:23:13
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