Responses (4)

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  Eagle328

  I've never seen this before. Can you post a picture of it?

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  04-01-2020 11:04:39

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  GyDvldog91

  Re: Red LEDs on base station 

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  04-01-2020 11:18:25

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  jeffar

  Same issue, fixed by unplugging and reset. Thanks!

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  21-08-2021 01:04:20

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  Eagle328

  Well, I looked everywhere I could. I cant find anything in this. Is the base plugged in? Maybe it's running on the battery... You could try calling customer service. If you get an answer post back. I'm curious to what it means myself now.

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  05-01-2020 12:04:30

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  GyDvldog91

  So I called customer support, evidently the two leds that were red are the indicator for entry delay. Went and armed/disarmed my keypads but the leds would not clear. To resolve the issue they had me do a complete power down of the base station by disconnecting the power and removing the battery. After a minute wait reinstalled the battery, and reconnected the power. Leds went back to blue. Not sure how but the base station indicators were just “stuck” in entry delay.

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  06-01-2020 11:10:11

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  Eagle328

  Thanks for the reply. I saw that it counts down but never thought it could get stuck. If this ever comes up again I'll at least know how to fix it. Glad you got it fixed. At least we weren't crazy, when neither of us could figure it out.

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  07-01-2020 01:10:24

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  adidas1999

  I'm having the same issues. I will follow your steps listed below and see if that fixes it. Mine was associated with a recent power outage.

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  12-08-2020 07:51:25

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  Marley_Ring

  Hi @adidas1999! Feel free to let us know how this goes. :)

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  12-08-2020 10:06:10

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  leongb124

  I had the identical problem after a power outage. Red leds at 10, 11, and 12 o'clock. I fixed it by disconnecting power cord, but instead of removing battery (which I found impossible to do), I used a pin to push Reset. Reconnected the power cord and all the leds are back to blue. All is well.

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  29-12-2020 05:29:15

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  CooperCity5912

  I have a question ; not an answer sorry. But, if it’s night time and there’s people outside of my home and I know I can watch and hear them in night vision. Can they know I’m watching and listening?

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  07-06-2020 12:42:41

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  Marley_Ring

  Thank you for returning to share these results! For any other neighbors with a similar concern to what is mentioned in this thread, unplugging your Base Station for a moment, then plugging back in may help. If the power cycle does not resolve this concern, try out the suggestion above [quote="leongb124, post:10, topic:2691"] I fixed it by disconnecting power cord, but instead of removing battery (which I found impossible to do), I used a pin to push Reset. Reconnected the power cord and all the leds are back to blue. [/quote] Please note, we recommend the resetting of a Base Station be done with our support team, as mentioned in this [help center article](https://support.ring.com/hc/en-us/articles/360000071906-How-to-Factory-Reset-Your-Ring-Alarm-Devices). If you are needing further assistance with this, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  23-08-2021 02:49:26

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