Responses (3)

• M

  Marley_Ring

  This is odd to hear @Art2Sect4! The Range Extender should certainly remain online as long as it is within range of the Alarm Base Station. I recommend checking the area for any interfering objects, furniture, appliances, or large electronics that might be blocking signal. Distance is always important to consider as well. If checking the above does not help to improve this experience, please try another outlet entirely. Feel free to let us know how this goes!

  0

  •

  18-03-2020 05:09:37

  •

  Reply

  A

  Art2Sect4

  Placement is not the issue. It has been in the same outlet for about a year. It just went offline again. Removed it from the outlet and it reconnected immediately.

  0

  •

  19-03-2020 01:19:33

  M

  Marley_Ring

  Thank you for that update @Art2Sect4. It definitely sounds like that outlet is fine if it's been working for that long. The best next step is to reach out to our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) for some in-depth troubleshooting.

  0

  •

  19-03-2020 05:34:19

• S

  Shawnadee

  I have had the same problem with both of my extenders going offline for hours. Ever since the firmware update in 4/14/2021. Why is this? And why both of them now?

  0

  •

  19-05-2021 05:28:23

  •

  Reply
• B

  Bilug

  Exact same issue here. Are there any solutions? It's been in the same outlet for years and suddenly the extender (1st gen) goes offline while on AC power, then come online if I unplugged it and leave it unplugged until the battery is low. Then I plug it in and it stays online until it is fully charged (I assume) and goes offline again. Repeat the process...

  0

  •

  09-09-2024 02:32:48

  •

  Reply

  J

  Justin_Ring

  Hi @Bilug. As stated by Marley, it is best you give our support team a call for further assistance with this type of concern.

  0

  •

  11-09-2024 11:09:21