Ring Alarm
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B
Only one window sensor keeps going offline
contact-sensor
ring-alarm
troubleshooting
My ring is newly set up. Day 2. And one sensor keeps going offline. (It’s close to another as well that doesn’t). It’s been off for over an hour and still offline. It’s just one out of 8.
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17-11-2022 11:04:29
Responses (1)
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Justin_Ring
Hi @Buddah. If your Contact Sensor keeps falling offline, try the following steps: * Bring the Range Extender closer to the area of the Contact Sensor. * [Factory Reset the Contact Sensor and reconnect it again](https://support.ring.com/hc/en-us/articles/360042311972-Troubleshooting-Your-Contact-Sensor-2nd-Generation-). If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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18-11-2022 05:02:20
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