Ring Alarm
Browse posts, comment, and join in the discussion about Ring Alarm and Ring Alarm Pro.
D
New Sensor 2 gen, show tampered
device-settings
cs-support
motion-settings
Hi, My new motion detector ,2nd gen, when I first time set up, it shows tampered. I re-cover the back, delete device, add again… tried many times, but still show tampered. Any recommendations ? Thank you.
746 •
0 •
0 •
05-12-2021 10:22:37
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @Day0610. Make sure the cover on the Motion Detector is firmly snapped into place, otherwise it will display the Tampered message in the Ring App if the cover isn't fully on. If it is snapped into place, and you still see the Tampered message after trying a [factory reset](https://support.ring.com/hc/en-us/articles/360000071906-How-to-Factory-Reset-Your-Ring-Alarm-Devices) of your Motion Detector, our support team can help further. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
0
14-12-2021 09:10:13
•