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Need help removing device
When I tried to register my CO/Smoke alarm. Something when wrong and it got added as a Binary Sensor with some errors. Then I added the device again and got configured as proper CO and Smoke alarm sensor. The issue I have is that this Binary Sensor is still in my system. How do I remove this device? When trying to remove the binary sensor using Mobile Application it gives error.
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31-08-2020 02:21:30
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Marley_Ring
Hi @SamTheCanadian! What error is received when attempting to remove the failed sensor? Check out our [help center article](https://support.ring.com/hc/en-us/articles/360000754023-How-to-Remove-and-Factory-Reset-Your-Smoke-CO-Listener) for steps on how to remove this device in the Ring app, just to ensure all the right steps are being followed. As it sounds like you are following these steps, there is another way to remove device through Base Station options in the Ring app. Similar to the steps in the help center article above, visit the Alarm Base Station page in your Ring app. Next, select the settings cog (top right) on the Base Station page, then select Advanced Options. Here you will see a protocol adapters section with Zwave as an option. Upon tapping Zwave, you will see the option for Remove device, which should allow you to remove the failed device. I hope this helps! :)
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31-08-2020 05:48:27
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