Responses (2)

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Tom_Ring

Hi @user60315. Can you share a few more details about this? What do you mean they're lost? Can you share a screenshot of what you're seeing in the Ring app? Do they still chirp when you open a door? Typically, Contact Sensors are nested under the Base Station in the Ring app. What version of the Ring app do you have? What type of phone/OS version? If you take off a Contact Sensor cover, do you get a tampered message? Thanks for this information, neighbor?

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29-09-2023 13:45:50

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user60315

[Uploading: IMG_3334.png…]Hi Tom Thanks for your reply please see the attached picture showing my ring alarm. I have an iphone13 with current iOS update, as you can see the contact sensors aren’t showing, I don’t get any chirp or tampering message.I don’t have any way of reinstalling them ? Could you advise Thanks

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29-09-2023 14:08:07

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user60315

 See attached picture not sure if my phone added the wrong one the last time if it did - sorry 🤦‍♂️

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29-09-2023 14:11:17

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Tom_Ring

Hi @user60315. Thank you for the image. I would suggest following the directions on this Help Center article [here](https://support.ring.com/hc/en-us/articles/360042311972-Troubleshooting-Your-Contact-Sensor-2nd-Generation-). You can reset the device and add it to your system. If you'd like to know why this happened, you'll have to follow up with our support team so they can look into this for you. Please send us a private message on Facebook @Ring or give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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29-09-2023 14:47:08

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user60315
Hi again all I have now resolved the problem by re scanning each item back on and this has now built the sensors tab, Thanks again for the initial reply 👍
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29-09-2023 14:46:23
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