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Keypad LED Brightness Keeps Resetting to 0%
troubleshooting
keypad
Hello All,My Keypad is permanently connected to a power source and I have set it to illuminate to 100% when motion is detected.Every so often (I suspect when there is an update), the brightness setting keeps dropping to 0%. Everything else is the same, so it should trigger on motion but doesn't because the brightness setting has been lowered.The last time this happened was yesterday.Anyone else experiencing this?Andy
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07-04-2023 17:53:11
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Tom_Ring
Hi @andylee_me_uk. For this concern, I suggest reaching out to our support team. They'll be able to diagnose whether this correlates to a specific update, or something else. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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10-04-2023 16:11:01
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