Ring Alarm
Geofence not sending notifications
Hi, I hope someone can help. Geofence is set up correctly and all notification settings are correctly turned on but we are still not receiving any notification when leaving the house? This is on a Samsung phone & is only activated on the phone. Tried calling ring but they didn’t know. Any solutions please ?
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18-04-2021 12:50:55
Responses (16)
- A
I have tried all settings today including mobile data settings and location settings as well as VPNs etc there are none and I cannot seem to see a reason as to why this isn't working Please advise Amy
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05-05-2021 12:51:01
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THi @Amyj25. Happy to chime in here for Marley. This is something that might require our support team to take a closer look at. They should be able to identify why Geofence is not working for you and implement a fix for your situation. Please give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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05-05-2021 09:45:33
- C
Same issue here. It was working at one point but has now stopped.....any update or solution?
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24-05-2021 10:16:42
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- A
I called before uploading this comment with no luck as the person did not seem to understand why it was doing this? I still have no fix unfortunately.
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09-06-2021 01:47:46
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- J
Same issue for me - no geofence functionality. Arm/disarm alerts don't work and neither does auto-snooze on arrival.
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13-07-2021 01:08:23
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Amyj25
Hi this isn’t the issue all settings have been checked for location preferences etc App has been uninstalled & reinstalled & is still not working Thank you Amy
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04-05-2021 05:31:46
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