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  Chelsea_Ring

  Hey @FrustratedUser. If this concern has been going on for months, I do recommend to reach back out to our support team [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) to give them a proper follow up. Follow up with our teams is important to make sure that you get your matter escalated properly, and I apologize that we have not given you any followup since as well. It's possible an email may have been missed somewhere, but rest assured, if you do reach out to our support team they can give you a follow up from the previous conversation you have had, or ensure there is one for future. All in all, if your device is not properly working, this is a third party device that we do sell, and you may find some good follow up by contacting the manufacturer of this product! Since this is over the First Alert Z-Wave Smoke and Carbon Monoxide, I would recommend giving First Alert a call [here (Product Technical Support \> Support # \> Option 1)](http:// https://www.firstalertstore.com/customer-service/contact-us.htm) . Our support team may have limited troubleshooting of the device as it is not a Ring branded one, just one that works with our system. I would be super interested to hear what happens when you call First Alert, so please let me know how this goes if you do give them a call. :)

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  23-04-2020 09:52:25

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  bwolfman

  I too am running into this EXACT scenario with the First Alert ZCombo Gen 1, infact just opened up another thread on this topic this morning. I'm in the process of getting my 3rd unit replaced out of the original 8 that I purchased less than a year ago. I've had a number of False Alarms - all in the evening hours, and some causing the Fire Department to be dispatched, because I simply couldn't keep up with disarming the panel, answering the call from Ring, and finding a ladder to remove the batteries before it triggers again. First Alert refuses to replace my remaining original units - insisting that I need to regularly "clean" these detectors on a monthly basis with a hair dryer or a can of compressed air. All were mfg in November of 2019. Only if the other units trigger false alarms, would they replace them for me. I simply can not trust these units - and I'm ready to trash them, looking to replace with another brand . Unfortunately in doing so - I'll have to invest in the Ring Smoke/CO Listener which I'm now concerned that it's another potential point of failure.

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  21-01-2021 05:11:09

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  Club30North

  Same exact story and model of detector here. Received an email from Ring after fire was “dispatched” (we were finally were able to scramble and find the number to call to get it cancelled) even though we received no call from Ring on either of the phone numbers listed at the time, asking me to detail the error and offering to have someone contact me if I wanted to which I said yes. Still waiting for that call, a week later. Called again the next day and after troubleshooting and “cleaning” we thought we were set only to have the alarm go off at 3 in the morning. Where’s the First Alarm rep here?

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  27-10-2021 03:20:00

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