Ring Alarm
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Door sensor
One of my door sensors has started to do a continuous alarm (beep like 3 times/second) when the door is open. The ring on the sensor is blinking in the same frequency. When I close the door, no problems!What has happened here? The sensor is less than a year old, including the battery.
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24-09-2020 14:45:41
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Boone
> @TonyWestman wrote: > > One of my door sensors has started to do a continuous alarm (beep like 3 times/second) when the door is open. The ring on the sensor is blinking in the same frequency. When I close the door, no problems!> > What has happened here? The sensor is less than a year old, including the battery.Hello @TonyWestman ,The door Contact Sensor just keeps sending a beeps every 3 times a second? That is weird and obviously should not be doing that. Since your Contact Sensor is less than a year old, the batteries in it _should_ be OK, but if you have any doubts and/or it is a frequently used door, it wouldn't hurt to use new batteries. I would go to this link and then select the appropriate Gen1 or Gen2 Contact Sensor that is on your door:[https://support.ring.com/hc/en-us/articles/360000071906-How-to-Factory-Reset-Your-Ring-Alarm-Devices](https://support.ring.com/hc/en-us/articles/360000071906-How-to-Factory-Reset-Your-Ring-Alarm-Devices)To be very thorough, following the instructions in this above link:- I would first accomplish the steps for " **What if I need to remove my Contact Sensor**", to remove it from the Base Station.- And then do the steps for **"How to factory reset your Contact Sensor"** to 'start fresh' putting your sensor back to its original factory settings.Then re-setup your Contact Sensor to your Base Station like you did the initial time (following the instruction for **"**** Contact Sensor Setup" **in the below link).[https://support.ring.com/hc/en-us/articles/360039497552-Ring-Alarm-Contact-Sensor-Setup-and-Use](https://support.ring.com/hc/en-us/articles/360039497552-Ring-Alarm-Contact-Sensor-Setup-and-Use)And then, if this all doesn't correct your issue, I would telephone Ring Support for help, and possible replacement of your Contact Sensor under its warranty:[https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch)Unfortunately, due to the Covid-19, their available hours have been changed also:[https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19](https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19)I hope this information is helpful :)
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24-09-2020 15:51:49
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