Ring Alarm
Browse posts, comment, and join in the discussion about Ring Alarm and Ring Alarm Pro.
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Justin_Ring
Hi @user22932. This Help Center article [here](https://support.ring.com/hc/en-us/articles/360042141352-Troubleshooting-your-Ring-Alarm-Keypad-1st-generation-) will give you troubleshooting steps for a Keypad 1st generation not connecting to your Base Station. Use this article [here](https://support.ring.com/hc/en-us/articles/360042155432-Troubleshooting-your-Ring-Alarm-Keypad-2nd-generation-) for the Keypad 2nd generation. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
0
08-09-2022 19:24:10
•