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Can't unlock/lock my Schlage Be469 Deadbolt from the Ring app

Hello All, I have my Schlage BE469 Deabolt connected to the ring app and I receive a notification with it is locked and unlocked, but for some reason the app is no longer allowing me to unlock the deadbolt from the app. I tried re-connecting my logging in on my ring account and that didn't work. The ring app displays the lock and lets me know when its locked or unlocked. I dont know what the problem is. Please help!

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18-04-2020 07:41:18

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