Base Station won't connect to wifi
I've had my Ring alarm for about a month and have the base station in a room about 20 feet away from my wifi router. The connedtion has been rock solid. The other day, I switched my wifi router to an Xfinity Xfi Gateway and the Base Station connected right away, but around 2am the next morning, I got an alert saying it lost connection and was on cellular backup. The Xfi Gateway says it's still connected, and the wifi signal light on the Base Station is lit up. I have tried to reconnect the Base Station to my new wifi and it sees the SSID just fine but won't connect. I even brought it right next to the Xfi Gateway router and it still wouldn't connect. Other devices around the house all have strong and fast signal. I don't want to keep my base statiton in the same room as my router so I don't want to do an ethernet connection. And it seems that if I try to totally reset the base station I'm going to have to reconnect all my sensors. I really don't want to have to do that. Are there any tips for this situation? If my router is saying the base station is connected, and the wifi light on the base station is lit up, could the base station be bad?
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18-11-2019 02:26:54
Responses (3)
- S
Unfortnately, when the base station is disconnected from the internet and on cellular backup, when I go to "devices" in my app, the only page it will show is the process to connect the base station to a network. I can't get to the regular device settings page.
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18-11-2019 02:50:17
EI would reach out to Ring customer service. I'm sure they can get you connected again. My only other thought is this. You have a new router. I'm guessing you're using the same SSID as before too. Most of the new routers will show only one SSID for both 2.4 g and 5 g by default. There should be a setting in your router to allow both to show. The alarm base only uses 2.4 I think.
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18-11-2019 03:16:00
SThanks I just got off of a call with Ring. A hard reboot of the router got it back connected. I had reset it using the Xfinity app but it apparently needed the good old unplug for 30 seconds method. ?
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18-11-2019 03:22:33
- B
In another thread I actually found out how to do the reboot. I am not sure why no one actually was helpful in this thread. Just push the reset button once, do not hold it down. It will perform a reboot. After that you should be able to reconnect. I had the same issue with Xfinity (probably midnight maintenance) as all my Ring and Alexa devices lost internet during the night.
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26-04-2021 06:21:23
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- C•
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01-04-2022 09:33:10
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Eagle328
Have you tried rebooting the alarm base in the settings for it under advanced. It's not a reset but just a reboot when things get messed up.
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18-11-2019 02:35:32
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