Hi @lmollard. Would you mind reaching out to our support team about this? They can help guide you through any applicable troubleshooting steps with your Base Station while ensuring it doesn't get fully reset, as you'd then have to set up all of your Ring Alarm components again. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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28-12-2021 09:31:38
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Caitlyn_Ring
Hi @lmollard. Would you mind reaching out to our support team about this? They can help guide you through any applicable troubleshooting steps with your Base Station while ensuring it doesn't get fully reset, as you'd then have to set up all of your Ring Alarm components again. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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28-12-2021 09:31:38
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