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U
Base station repeatedly battery backup/power restored
troubleshooting
ios

The base station, within 1 second or less, send messages that it is on battery backup & then power is restored. This just happened to me no less than 30 times in a row & woke me up from a dead sleep at 2:30a. However, today is different because I received a text from my internet service provider that they would be repairing/working on the internet and the service would be interrupted during this time. My guess is when it repeatedly occurs like this that it is the ISP doing maintenance & there is nothing Ring can do to fix the interruptions in signal while maintenance is on going. Just my guess, I am not too techy & know nothing about how any of these systems work. It does happen every so often without my ISP notifying me of work. Are these small interruptions in service from my ISP the reason for so many notifications in such a short period? 

38

2

0

16-11-2024 07:48:27

Responses (2)

  • U

    Update: I just checked my email & received 650 notifications within about 3 minutes of this occurring 

    0

    16-11-2024 07:50:33

    • C

      Hi @user_e19a9c. If you're receiving a message that your Base Station is on battery backup, this indicates that there might be an issue with the power cable, not your internet connection. Try checking that the power cable is securely plugged in at the outlet and at the Base Station.   If this issue persists, please contact our support team for further troubleshooting assistance. You can get in touch at one of the numbers here, or @Ring on Facebook, X, Instagram, or YouTube.

      0

      19-11-2024 11:44:03

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