Responses (1)

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  Chelsea_Ring

  Hey @Islandsnow. You will need to keep it plugged in and charging for about 8 hours or until the green blinking light is a solid green. Once it's solid green, it should be fully charged up. You will also need to check in your Ring app under your Alarm Devices to ensure the Keypad is online in your app. If it is not, try removing the Keypad and re-adding the device back to your Base Station! :)

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  18-05-2020 09:27:57

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  Islandsnow

  oh wow so it has to be charging for 8 hours. ok got it will try that.

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  21-05-2020 12:48:44

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  Islandsnow

  i know i answered you but not sure what happened... since you responded on the 18th i have had my panel plugged in charnging and havne't removed it. so that means its been plugged in for 8 days. still nothing. green blinking light never went solid. it actually turned off after a full night of charging. i cann't reconnect to it and if i press any buttons on it nothing happens. im sure its broken. any other ideas?

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  26-05-2020 08:43:42

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  Chelsea_Ring

  @Islandsnow No worries, I'm sorry to hear that it's still not working for you! It may need to be factory reset. You can learn more about how to factory reset the device [here](https://support.ring.com/hc/en-us/articles/360000071906-How-to-Completely-Reset-Your-Alarm-Devices). Once you have factory reset it, see if the Keypad is online in your alarm devices, and if not, remove it if need be and then add the device back! If it still cannot add or work for you, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  26-05-2020 08:48:32

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  Islandsnow

  thanks you say you can learn to factory reset the device here. was there supposed to be a link or by here you mean for me to search for it on the ring support site? "You can learn more about how to factory reset the device here"

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  26-05-2020 09:01:11

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  Chelsea_Ring

  @Islandsnow My apologizes! Looks like the link broke, which is why it wasn't showing the hyperlink. Should be fixed now for you to click on. If it's still not working, just copy and paste this into your browser! :) [https://support.ring.com/hc/en-us/articles/360000071906-How-to-Completely-Reset-Your-Alarm-Devices](https://support.ring.com/hc/en-us/articles/360000071906-How-to-Completely-Reset-Your-Alarm-Devices)

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  26-05-2020 09:05:28