Responses (5)

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  crawfordmsc

  I just activated a new Ring system tonight, and the keypad won't light up the numbers with motion. The power save mode is not activated, so that isn't the issue. It will light up only the Disarm, Home, or Away buttons but nothing else. Anyone have a solution?

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  24-05-2021 01:41:51

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  Caitlyn_Ring

  Hey neighbors, you can now choose between the following 3 modes for the Ring Alarm Keypad (2nd Generation): * **Keep Mode Button Lit.** LED lights will stay on at all times (when plugged into a working power source). * **Motion Turns on Lights.** LEDs light up when sensing motion. * **Button Press Turns on Lights.** LEDs light up only when you press a button on your Keypad (preserves battery power). To choose Keypad modes, open your Ring app, navigate to your Keypad device on the main menu, then go to the **LED Settings** tile. You can learn more in [this](https://support.ring.com/hc/en-us/articles/360042894911-Ring-Alarm-Keypad-2nd-Gen-Lights-and-Buttons-Explained) Help Center article. :slight_smile:

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  08-11-2022 05:13:22

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  Ringer777

  I've never changed power mode and my keypad lights suddenly stopped lighting. It occurs whether it's plugged in or not and changing led options has no effect. It was on "button press turns on lights" but it no longer lights up. 

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  18-12-2022 04:08:20

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  Caitlyn_Ring

  Hi @Ringer777. I'd recommend trying the troubleshooting steps listed [here](https://support.ring.com/hc/en-us/articles/360042155432-Troubleshooting-your-Ring-Alarm-Keypad-2nd-generation-) to see if any of those restore the LED settings. If that doesn't work and you're still not seeing any lights on the Keypad, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  19-12-2022 09:42:22

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  Piranha

  I have the opposite problem my buttons are all lit except for the disarmed button whilst I am at home. I have Button press turns on lights selected My keypad is on mains power and only started this on Monday when returned from a weekend away.

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  13-04-2023 03:27:13

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  Caitlyn_Ring

  Hi @Piranha. You can find troubleshooting steps for your Keypad [here](https://support.ring.com/hc/en-us/articles/360042155432-Troubleshooting-your-Ring-Alarm-Keypad-2nd-generation-). If that doesn't work, you'll want to follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406) for further assistance.

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  17-04-2023 08:01:04