Amazon Key app doesn't discover Schlage Encode, but Schlage app does
So I have a Ring alarm system and decided to get a Schlage Encode Smart Lock and Ring Video Doorbell Pro 2. When I installed the lock the setup went perfectly, until I tried to use the Amazon Key app to detect the lock. It just wouldn't see it, even after I reset the lock and tried setup a second time. So I decided to try the Schlage app... and it found the lock immediately (like within 5 seconds). So then I tried again, with the lock still paired with the Schlage app. Still nothing. Am I the ONLY person having this issue? Is there a resolution?
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16-01-2022 05:27:16
Responses (6)
- U
I also have the same issue. Schlage Encode is the lock. I have strong wifi connectivity. The lock is enabled and works in the Schlage app. Ring and Schlage accounts are linked. The message I get when trying to add the Schlage to my Ring account is "We can't find a compatible device on your Schlage Home account." Help! There was a previous moderator post (@Marley_Ring) that said the Schlage Encode is "not listed" as a Works With Ring Alarm. However, there's a Ring page that says it is. (https://ring.com/products/schlage-encode-deadbolt) Am I missing something?
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25-08-2022 04:18:52
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CHi @user30062. I wanted to clarify that the Schlage Encode WiFi Deadbolt works with Ring Doorbells and Security Cameras, as it is a wifi smart lock. The smart locks that are [compatible with the Ring Alarm](https://support.ring.com/hc/en-us/articles/360017691131-Works-With-Ring-Locks-Compatible-With-Ring-Alarm) are Z-Wave enabled smart locks, not wifi smart locks. I hope this helps clear things up.
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02-09-2022 07:16:43
- K
I am having the same issue. My Schlage Encode works fine in the Schlage app, but when trying to set up the lock in the Ring app I get the message seen in the screenshot 
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01-11-2023 11:05:07
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- J
Hi @kgrove. I recommend making sure you have the Ring app up-to-date. If it is, and you are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.
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02-11-2023 05:26:34
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Marley_Ring
While the Schlage Encode model is not listed as a [Works With Ring Alarm](https://support.ring.com/hc/en-us/articles/360017691131-Works-With-Ring-Locks-Compatible-With-Ring-Alarm) lock, it looks like there is a model that Works With Amazon Key. Check out the [Works With Amazon Key Quick Start Guides](https://www.amazon.com/gp/help/customer/display.html?nodeId=202184760) for help with setup. :)
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21-01-2022 05:02:13
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