Responses (1)

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  Caitlyn_Ring

  Hi @DmitriV. The Video Doorbell 3 is compatible with both 2.4GHz and 5Ghz networks, but it will only connect to the network that was entered at the time of setup. If you'd like to swap it to the 2.4GHz network instead of the 5Ghz network, you can change this under the Device Health tab by choosing Change Wi-Fi Network. If both networks are under the same SSID, you may need to change the name of one to ensure you can easily select the 2.4GHz network. I hope that helps clear things up for you. :)

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  03-09-2020 06:17:38

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  DmitriV

  Hi Caitlyn, and thank you for the prompt reply. What about fixing the problem or giving a choice to the consumer? 5 GHz is surely faster, but has much smaller range. I don't think everyone has their routers next to the entrance door.

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  03-09-2020 11:26:49

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  Caitlyn_Ring

  @DmitriV Thanks for sharing your feedback. We've created a [Feature Request](https://community.ring.com/t5/Feature-Request-Board/idb-p/Feature_Request_Board) board for suggestions like this, so feel free to add this and any future feature requests there. This will help us to organize and share your requests with our teams here, as well as allow other neighbors to comment and add interest, all in one place. Feel free to link that post you make in the Feature Request board here so other neighbors that come to this thread can easily find your feature! :)

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  04-09-2020 03:24:45

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  DmitriV

  Ok, thank you Caitlyn.

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  05-09-2020 11:55:17