Ring Video Doorbell
Why no ding dong
One of the weaknesses in the product is when it goes into sleep / dead mode / offline mode then the door bell alert does not work . It is a high tech product but I would argue that at its most basic level it should ALWAYS function as a door bell. My system went dead for 24 hrs no notification ( I checked the status and it was online - not) we thus missed 3 people coming to the door. Needs a workaround.
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12-01-2021 10:04:07
Responses (2)
- C
I hear you. What you describe is a problem with any of the 'older' model ring doorbell devices (excepting pro and elite). My work around is a 6" copper bell aside my ring doorbell. It never fails ! I thought maybe I would try 14 minute snapshots to awaken my device periodically - but that doesn't work either. By design the doorbell goes into a coma-like state to save battery. I appreciate that. To be honest - I am coming to the conclusion that wifi and security do not work well together. Edit : Then again - where I live you can't even depend on the power company.
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14-01-2021 10:31:28
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Tom_Ring
Hi @Volvo850. There can be a few reasons why your Doorbell would go offline. It's either going offline do to a poor wifi signal (RSSI) or because of power related issues. To improve your RSSI, we have a [Chime Pro](https://ring.com/collections/accessories/products/chime-pro-gen2) that acts as a wifi extender as well as a chime for your Doorbell. If power is the issue, try our [Plug-In Adapter](https://ring.com/collections/accessories/products/video-doorbell-plugin-adapter-gen-2) to provide a constant trickle charge to your Doorbell. I hope this information helps.
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14-01-2021 10:11:26
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