When setting up sharing someone else's name is using my wife's email address

This has happened twice with two separate accounts! The same name shows up when I try to share the Ring Doorbell with my wife. I use her personal email address but in the app it has another person's name. Has this happened to anyone else? Is this an internal issue with Ring? Need assistance but there is none to be had with Ring and I'm beginning to regret my purchase as there is literally no LIVE Support!