Hey @VernalBS! Initially, this noise sounds like wind. Upon closer review, I can see the plants are not moving, which they would be if the wind was a factor. As it looks like this is mounted in an open patio, this environment can certainly create isolated wind tunnels that might be picked up by the microphone if strong enough. Beyond confirming that the above is not that case, please also ensure the wifi signal is reaching this device efficiently, and that there are no appliances near it, or on the other side of the wall, that could be causing interference. If this concern persists, I recommend reaching out to our support team, at 800-656-1918, for more in-depth troubleshooting. I hope this helps! :)
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17-12-2019 03:55:06
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Marley_Ring
Hey @VernalBS! Initially, this noise sounds like wind. Upon closer review, I can see the plants are not moving, which they would be if the wind was a factor. As it looks like this is mounted in an open patio, this environment can certainly create isolated wind tunnels that might be picked up by the microphone if strong enough. Beyond confirming that the above is not that case, please also ensure the wifi signal is reaching this device efficiently, and that there are no appliances near it, or on the other side of the wall, that could be causing interference. If this concern persists, I recommend reaching out to our support team, at 800-656-1918, for more in-depth troubleshooting. I hope this helps! :)
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17-12-2019 03:55:06
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