Ring Video Doorbell
Washed out camera image -- cant see ANYTHING
About 2 weeks ago (9/2) my doorbell video went nearly completely white for the majority of the day. I've had it for a couple years now and never had any issues -- we haven't moved it or done any changes to it... but all of a sudden it just washes everything out unless you're standing literally 2 inches from the door/doorbell. Anyone else experience this issue or know how to fix?!?! Thanks :) tried to upload pics but it won't let me for some reason.
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19-09-2021 09:37:57
Responses (2)
- U
I have the sam issue and I don’t know what to do other than replace the whole thing. I am not sure what would be a better option for this since it is under shade all day. I have added to picture of what I see for you to reviewing. If anyone has any suggestions, I am all ears. 
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19-09-2022 08:52:25
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THi @user23833. I suggest performing a reset on your Doorbell. You can do this by pressing and holding the setup button for 20 seconds, then releasing. If that doesn't correct your issue, Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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21-09-2022 07:56:06
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bemak187
@malmah How is the night time performance? Is that impacted too? Do you get a lot of sun or have a very hot or cold climate?
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20-09-2021 10:15:15
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