Warranty claim for faulty Ring Doorbell 3

I have an open "support" ticket for a clearly faulty Ring Doorbell 3 which has been open since the 8th of June. The doorbell is 6 months old. For a start, why dont they create ticket ref numbers in support.. Titled: "Ring Video Doorbell 3 - Falls Offline" My doorbell drops offline all the time and gets into a blue flashing state. I have to completely reset it, delete the entity from my account and then connect it back up again. The doorbell will run for a day or so and then drop off again. Support don't seem to care fobbing me off saying the back end is being worked on. My signal is -51 dbm so its not WiFi signal causing the outages. This is clealry a warranty claim. However, has A people experienced such poor customer service. B any idea why this might happen to the doorbell, C any idea how to make a complaint / escalation as support have ignored my request to do so.