V
Video doorbell 4
battery-video-doorbell
troubleshooting
cs-support
This was working until yesterday. I have fully charged the battery and it’s connected to a solar panel. Another camera is connected to the same wifi. Now the doorbell remains offline despite pressing the orange button. Is it likely that the unit has malfunctioned?
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18-05-2023 05:05:45
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Justin_Ring
Hi @Vrajeshr. If your Doorbell is offline, you have to reconnect it to your wifi following the [reconnection process](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network). If that fails try rebooting your router by unplugging it for a few seconds and then plugging it back in. You will also want to factory reset your Doorbell by pressing and holding the setup button for 20–25 seconds, and then try reconnecting it to your wifi. If your setup is still failing, we have this Help Center [page](https://support.ring.com/hc/en-us/articles/217240386-In-App-Setup-Failing-Repeatedly) with other steps to try. If you have tried these steps and cannot get your Doorbell back online, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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19-05-2023 05:24:57
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