Ring Video Doorbell
Video Doorbel 2 - No motion notifications although getting doorbell notifications when doorbell button is pushed
Hi, I've been using my doorbell 2 for 6 months+ and everything worked great. All of the sudden - I stopped getting motion notifications. When. pushing the doorbell button - it works as expected, seems like my iPhone notifications work, it's just motion events are non existing. Anyone having the same issue? Anybody from ring can chime in? (no pun intended...) Also, I'd love to reset the device but for some reason I can't take the cover off, even though I unscrewed the safety screw from the bottom (do I just need to pull really hard or is there anything I'm missing?) Thanks ahead
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19-01-2021 06:12:37
Responses (9)
- N
Hi @Tom_Ring, I’m having the same problem. I’ve had my ring 2 doorbell a couple of years now and all was working fine. As of today I’ve had no motion notifications just presses of the doorbell it’s self. It’s recording all the motion fine and I’ve trying uninstalling and reinstalling, the advice you gave above and nothing. My wife is having the same problem as of today too. Please help :)
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29-04-2021 08:22:14
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- N
Hi @Tom_Ring, I’m having the same problem. I’ve had my ring 2 doorbell a couple of years now and all was working fine. As of today I’ve had no motion notifications just presses of the doorbell it’s self. It’s recording all the motion fine and I’ve trying uninstalling and reinstalling, the advice you gave above and nothing. My wife is having the same problem as of today too. Please help :)
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29-04-2021 08:22:14
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- H
This issue started with my ring 2 yesterday after working fine for over a year and just tried your fix and it doesn’t work.
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01-05-2021 02:10:54
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- C
Same. My ring 2 worked fine for several months since purchasing. And just yesterday it stopped pushing me the notifications for motion detection. I tried everything I could think of, the method mentioned above as well...removed my ring app and reinstalled, took the battery out of the device and reinstalled...nothing worked. I still get notifications when doorbell is pressed but the motion detection isn’t coming through.
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01-05-2021 06:14:40
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Tom_Ring
Hi @zvoykish. With the Ring app open, try selecting your Doorbell from your devices list. Once selected, toggle off Motion Alerts and close your app. Then, open the Ring app back up and toggle Motion Alerts back on. This should allow Motion Alerts to work!
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21-01-2021 09:32:47
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