This certainly should not happen, @irochfo! Red vertical lines is very unusual to see on video. Try bringing the Video Doorbell inside as a test to not only improve signal but try out different lighting. The next best step is to perform a reset by holding the Doorbell setup button for 20 seconds. If this concern persists, after trying the above steps, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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25-03-2021 03:27:03
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Marley_Ring
This certainly should not happen, @irochfo! Red vertical lines is very unusual to see on video. Try bringing the Video Doorbell inside as a test to not only improve signal but try out different lighting. The next best step is to perform a reset by holding the Doorbell setup button for 20 seconds. If this concern persists, after trying the above steps, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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25-03-2021 03:27:03
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