Ring Video Doorbell
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User is not getting verification Code email to have the shared access of the device.
shared user is not able to signup from the invitaion , since he is not getting the verificaiton email with the code. tried to remove and re add the user but still got stuck at the same stage for verification.
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25-05-2020 02:31:09
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Chelsea_Ring
Hey @joyelchristi. Does your shared user have another email address they could use to try to sign up for an account? If they do, add them as a shared user with that new email before they create another account, and then have them create the account when they get the email invitation. Hope this helps!
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26-05-2020 12:07:48
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