Ring Video Doorbell
Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
F
Subscription issues
I bought my ring doorbell and had the free subscription but prior to it ending I decided to purchase the basic subscription. The free subscription would’ve ended today and this morning I got an email from ring saying I was covered as my subscription was in force. Now my doorbell is not recording movement!!! Can you help.? I gave up trying to ring after painfully having to listen some annoying music whilst I was waiting thirty minutes for my call to be answered by the support team!
838 •
0 •
0 •
30-09-2020 03:52:21
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Tom_Ring
Hi @Frank7. I would first check to verify that your Doorbell is still online. You can do this by pulling up a Live View or pressing the Doorbell button to see if you get a notification. If you do, I would try to adjust your [Motion Settings](https://support.ring.com/hc/en-us/articles/360022462472-Utilizing-Motion-Detection-with-your-Ring-Battery-Devices). If nothing happens, try to [reconnect](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network) your Doorbell. Please note, that on 9/30/2020, Ring was experiencing some delays in our systems, which could have affected you. Please, let me know if this helps.
0
01-10-2020 06:41:24
•