Solid blue light on new Ring Wired Doorbell

Question

My electrician has tried for hours to get our brand new Ring wired doorbell to work. It’s powered on but it’s just a constant blue solid light and won’t enter setup mode. Any ideas?

Tom_Ring · Answer

Hi @Docadd. Try performing a reset on your Doorbell Wired by pressing and holding the setup button for 20 seconds, the release. Once your Doorbell reboots, try placing it into Setup Mode. I hope this helps!

DrJimK · Answer

Just installed the Ring (wired) video door bell and the light flashes blue. I performed the 20 second hard reset and nothing happened. The blue light stays on. See the attached video

Ring Video Doorbell

Solid blue light on new Ring Wired Doorbell

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