Solar Charger for Ring Doorbell 3 Plus

Hello all,I installed a new Ring Doorbell 3 Plus along with a solar charger a week ago today. I noticed that the Doorbell 3 Plus wasn’t increasing in charge, and it seemed to be decreasing at a normal rate. I also noticed that in Device Health on the app, it said that the Doorbell was receiving power from the battery and that the solar charger was not connected.I called support, and they informed me it should be showing that the solar charger is connected and that I have a defective solar charger. I found this recently which seems to disprove this: https://support.ring.com/hc/en-us/articles/360041935892-Solar-Charger-for-the-Ring-Video-Doorbell-3-or-3-Plus-InformationThough the support agent recommend I replace the solar charger, I decided to wait a week to see if the Doorbell would increase in charge. It has since dropped to 91% so I am unsure whether or not to replace the solar charger. It would seem strange that I have a defective solar charger right out of the box, but who knows. Any advice would be appreciated.