Ring Video Doorbell
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Set screw housing on doorbell came out when pulling to recharge
hardwired-battery-video-doorbell
The housing for the set screws came out of the doorbell when removing to re charge. How can I reinstall the housing so the housing doesn't come out of the doorbell again?
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18-03-2021 16:47:00
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Caitlyn_Ring
Hi @bahabech. For any physical damage to your Doorbell, I'd strongly recommend reaching out to our support team so they can take a look. They'll be able to determine if you need replacement parts or if the device itself needs to be replaced under its [warranty](https://shop.ring.com/pages/warranty). You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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18-03-2021 18:28:23
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