Ring2 not charging on Hardwire

I've had my Ring2 for about 2 years. It's hardwired and for the first 18 months or so it was fine, no issues. Then suddenly, around October, 2019, the hardwire stopped working and it started running off the battery only. When I look at device health it shows me the power source is hardwired, however, the battery shows 77% (today) and uses about 3% per day. Since October-ish I've had to take the battery out and charge it. This didn't happen the first 18 months, or so, I had the Ring 2. From looking on here this seems to be a pretty common problem. Ring, what are you going to do about this????