Ring wireless doorbell is not connecting through setup

Bought a ringdoor view cam gen 2. Its taken 6 months to get somone to fit it for me (im disabled). I have tried two charged batteries and I still cannot get it to set up passed "your ring device is ready for set up". No white light spins around, and i have tried the reset orange button. Do I need a Ring Pro to set it up ? Do I need a package of somekind ? Do I need somekind of chime box ? HelpMy WIFI is working, Its Sky UK. Can anyone help ? Sorry no paper instructions to set upOr do I have to send the item back to the seller. Thank you