‎Ring wired doorbell wifi offline continue white light reset does nothing what now?

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Cheryl2212

Ring wired doorbell wifi offline continue white light reset does nothing what now?

hardwired-video-doorbell

cs-support

Hi all, Since 17sept 3.01pm my doorbell went in offline mode it says wifi offline but power to it is good. And it shows now a continues white light so i went through steps to reconnect but pressing the reset button did nothing it wont get off the continues white light. I dced the power to so i hope it might reset like that but nope pressing on the reset button did nothing so a bit clueless what to. Yess my wifi is fine is all tested so is this a case of videodoorbell deceased and hope it still falls under waranty? I hope there is still a solution i did not think off to get it to reset again. TIA Much regards

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21-09-2023 01:55:15

Responses (2)

J
Justin_Ring
Hi @Cheryl2212. You have tried all the steps I would have recommended for an unresponsive hardwired Doorbell. The next best step is to contact our support team for further assistance. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus).
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22-09-2023 05:53:00
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S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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22-10-2023 05:53:02
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