Ring Video Doorbell - A full white light continues to flash after it is set up

I am trying to set up our Ring Doorbell and I complete the setup and it tells me it is connected to the app and then the circle continues to flash with a full white light which supposedly means it is updating software however it has been doing this for 2 days! Occasionally it stops and goes solid blue for about 5 secs and then blue flashing for 20 secs and then back to the white flash. Can anyone help me on what I am doing wrong?? Thanks.