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V

vtboyarc

Ring Video Doorbell 3 Plus won’t save HDR Setting

I bought a Ring Video Doorbell 3 Plus, my first ever Ring device, and the experience has been less than stellar to say the least. If I turn the HDR setting to on in video settings, it only stays that way while I’m in the app. If I leave the app and come back, HDR is toggled off. I’m on an iPhone 11 Pro Max, I’ve uninstalled and reinstalled the Ring app, repaired the Ring device, restarted my phone multiple times, doesn’t fix the issue. I’m thinking this will need a firmware update to fix. My other big complaint is that the recent Ring app update, took away the ability to see the motion sensitivity slider camera view, now you’re stuck just blindly guessing. And whatever I save the slider to, it always go back to the least Min motion sensitivity. (See screenshot I attached) Super buggy app. Seriously needs some QA.

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22-04-2020 21:43:28

Responses (9)

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    t_brainer777

    I have the new Ring 3 as well with the latest iOS update to the ring app and am experiencing the same problem. Hope there is a fix to this bug soon

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    23-04-2020 01:07:48

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    • R

      RodAnthony

      Just installed the app today 30 April 2020 having purchased video doorbell 3 but HDR setting keeps resetting to off all the time.

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      30-04-2020 15:39:37

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      • D

        DT42

        I installed the Doorbell 3 Plus yesterday, and I’m experiencing the same issue with HDR toggling off every time I close the app. I have tried deleting and reinstalling the app to no avail.

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        05-05-2020 14:11:10

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          T

          Tdotmam

          Also just got the ring 3 plus and HDR toggles off on its own not sure why. Maybe it's only happening at night I'll need to double check. Looking for update or answer. My first ring device. Also got the chime pro. So far so good otherwise

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          06-05-2020 03:41:23

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          BNMBob

          Same issue with a new Video doorbell 3 Plus. HDR keeps resetting to off. This is not related to the night as I set it on this morning and then checked an hour or so later and it was off again. Ring, please fix Many thanks

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          12-05-2020 10:15:04

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          Urban

          I have just bought Video Doorbell 3 and I noticed the same. Turned HDR on but next time the menu shows its off (dont know if its really off or only the menu shows wrong).

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          12-05-2020 13:00:04

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        Ikfa

        I bought a ring 3 pro The HDR does not save like in this thread and it is not fixed by the latest update. Quite surprised people are saying it is fixed when it is an issue on the latest device

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        17-05-2020 02:34:28

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        • I

          Ikfa

          Hi, If you set the HDR setting as on the latest Ring 3 pro, it does not save. It goes back to HDR =off. Yes I have the latest update and firmware. This is on iOS.

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          17-05-2020 02:37:40

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            F

            fastbagger

            Is a known issue on iOS. Spoke with Ring they are aware of issue.

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            17-05-2020 03:41:22

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