Ring Video Doorbell 2 shows hardwired, but is not charging.

Hi there. I've had the RVD2 and I absolutely love this thing... except that it doesn't charge on my doorbell wiring. My house had: - Old school doorbell- Old school analog chime- 20v transformer (15VA).What I've done/tried: - Installed Ring (With 100% charged battery) to old doorbell wiring (RVD2 showed hardwired, but battery level slowly dropped over the weeks)- Bypassed old chime with the recommended wire-wound resistor in place (RVD2 same symptoms)- Replaced transformer with the recommended 16V 30VA one. (Same symptoms)- Verified with multimeter 17VAC at the doorbell. (Only a 0.4VAC drop between transformer and doorbell)- Charged battery to 100% again to be sure. (Battery level keeps dropping after that)I'm insure what to try next, so here I am. :)Thanks!--Micah