Responses (2)

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  Caitlyn_Ring

  Hi @ehoel. Would you mind sharing an example of what you're seeing as a blurred image from your Doorbell 2? You can share a screenshot or a video example. When attaching this video, you will need first gather the share link of the video. You can do this by going into the Event History in your Ring App and choosing to share it via email. From there, copy the link that is generated and paste the link in the body of your post. In addition, you can upload this video elsewhere, such as YouTube, and then share the link to the video in your reply. This will give us a better idea of what you're seeing.

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  03-09-2021 11:23:04

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  rfreeland

  I have a similar issue with my wired Doorbell 2. I have attached a copy of a screen capture illustrating my issue. Can you make suggestions on how to correct this? 

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  18-10-2023 02:30:38

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  Tom_Ring

  Hi @rfreeland. It looks like you have water droplets on your doorbell. I suggest wiping them of with a soft cloth and a mild cleaner or RainX.

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  19-10-2023 05:11:17

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  rfreeland

  I have cleaned the outside lens of the camera and still I get these types of images. Is it possible something has gotten behind the outside lens cover and the actual lens?

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  13-11-2023 07:51:28

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  Justin_Ring

  Hi @rfreeland. I am happy to chime in. If cleaning the lens did not help fix your concern, the next best step is to contact our support team for further assistance. Give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us)

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  15-11-2023 05:09:10

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