Ring says doorbell and chime are offline, but they aren’t?

The Ring app says that my new Ring video doorbell and chime are both offline. However, it is passing notifications when the doorbell button is pressed or when motion is detected, snd the doorbell chimes, so they are certainly connected. But I cannot enable live view and some other functionality is disabled. I have tried connecting the doorbell to my wifi network and to the Chime Pro and the issue persists with either. Reset router and Wi-Fi and that’s changed nothing either ?