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Kell1

Ring protect

hardwired-battery-video-doorbell

When i try to subscribe to protect to look back at recordings, I try try to enter the authorisation code and press submit, but the submit box won’t allow me to press it and times out. Any suggestions???

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23-07-2020 05:56:55

Responses (1)

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Caitlyn_Ring
Hey @Kell1. Are you on a computer or your phone's mobile browser? I'd suggest using a computer to complete the subscription process if you are on your phone's mobile browser currently. If you are already on a computer, please try a different internet browser and ensure your cache and cookies are cleared. If this concern persists, you are welcome to give our support team a call at one of the numbers available[here](https://support.ring.com/hc/en-us/articles/213608406). They can help manually get you signed up for the Ring Protect plan as well as look into this concern deeper. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19[here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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23-07-2020 04:24:14
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