Ring Video Doorbell
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Ring Pro - Video Flicker
Hi I have a new Ring Pro doorbell. it was working find with the cideos, however the last couple of days, when I review videos or go to live view. the video flickers constantly. Has anyone had the same issues? is it due to cold?
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08-11-2019 19:08:36
Responses (3)
- D
No fix. I returned it and tried another one and the new one has been fine, so far. Not sure why Ring won’t just come right out and agree it is a defective product.
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12-01-2020 23:32:35
DI have only had the new unit for a week so anything can happen. I've seen some people say the issue can start a month or more after owning the device.
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13-01-2020 19:32:48
- K
I’m glad I’m not the only one!! I just joined the community to post about this very issue. Since I live in Southwest Florida I can assure you it’s not because of the cold. I guess we need to contact Ring for a new doorbell as that seems like the only thing close to a “fix” that has been discovered. Thanks for posting. Hopefully Ring looks at these comments???
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14-01-2020 18:36:44
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- U
Mine has been flickering on and off for quite sometime now. There is definitely a problem but ring hasn’t been helpful at all.
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05-06-2024 01:52:34
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CHi @user83043. Can you clarify which Ring device you have? The device name is located on the Device Health page in the Ring app. Which troubleshooting steps have you tried? We're more than happy to help with some general troubleshooting assistance once we have more information.
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11-06-2024 18:41:52
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DisneyGirl
We have a brand new Ring Pro and after working fine for one day we get intermittent flickering in our videos during the day, after someone activates the motion sensor. It is like a strobe light around the video and so annoying. Live feed without motion detected in our zones is fine, as is nighttime video. Customer support has no idea but if this doesn’t get resolved soon we are returning it. Did you ever get resolution?
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29-12-2019 23:05:37
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