Ring Video Doorbell
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Ring Pro continues to go offline and now won't enter setup mode
I bought and installed the Ring Pro last Wednesday (11/27/19). I noticed it lost wifi connection the next morning. We were heading out of town so I couldn't mess with it too much. I finally got it to work again once we got back to town on Saturday (11/30). It actually just got back on wifi without me doing much. It then lost wifi connection the next day. Then found it again. And...it lost connection a third time sometime between 5:00 pm on 12/02 and the morning of 12/03. It hasn't worked since. Now I can't even get it to enter setup mode. The last reported voltage from 12/02 was 4039 mV.I tried holding down the button on the side for 30 seconds to make it do a factory reset. That didn't work. Now all I see is the top part of the circle is blinking blue. I'm ready to just return this thing and write a terrible review. Any help is greatly appreciated.
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04-12-2019 21:10:28
Responses (1)
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Try switch off from the power switchboard. After 30mins then resume back the power. The ring doorbell can come with blue blink on top of circle light. After few mins then the light turn off. I ya e check from app. The voltage was in good status of 4262 mV. I don’t think was from power source issue.
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06-12-2019 01:35:44
JJust in the last few weeks, I have started having the same problem. Was there a firmware update that broke something? Every few days I see my doorbell is disconnected from wireless. The only thing that will make it reconnect is to cycle the power. I've had this 2-3 years with little to no issues
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06-12-2019 10:51:15
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LTS
I'm haveing the same issue. Hope someone give us an answer to the problem.
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05-12-2019 05:43:30
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