Ring Pro 2 Package Detection not working

Hello Community,I recently upgraded from my Ring Pro to the new Ring Pro 2 and have been trying to get the new Package Detection feature to work. The only way it detects a package is if the package is huge (i.e. at least 36" x 36" x 36") and it placed about 4 feet away from the door. I have my camera angled down about 25 degrees so I can see the bottom of the front door. It worked with a extra large recycling bin and a garbage can but not with any normal size box. I tried shoe boxes (8" x 12", 10"x10", 16"x8") nothing is detected as a package.Has anyone got this feature to work with normal size packages (i.e. typical Amazon envelop packages or small boxes around 12" x 6" x 4")?I was on the phone with Advanced Support for over 3 hours and they cannot get it to work. It is a brand new doorbell that was delivered on 12/3/2022.Any help or suggestions would greatly be appreciated!Thanks,Steve