Ring Video Doorbell
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Ring Doorbell Pro
My Ring Doorbell Pro Lise’s connection time WiFi and then doesn’t react like the steps show to simply reconnect. This happened before and now again with a replacement ring doorbell pro. Device health showed good power. My phone shows good WiFi signal and device health did as well before it went offline. No network changes. I just don’t get it. I’m so disappointed and can’t figure it out.
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26-11-2019 16:40:37
Responses (1)
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The router is apporimately 20 feet away and is connected on the 2.4 band. I have not tried via a hot spot. When it worked for a week, it worked fine. However, if I click the side button it doesn't react as expected to connect to a new network making me think it was either a device or a power issue. The device was just replaced under warranty, but the issue happened again. This lends me to think power related, but I'm confused that power has shown good on the device health report and the home is new construction. Any ideas? If it ends up being power I guess I'll reluctantly go to a battery model, but wonder why I always have shown as good for power.
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28-11-2019 00:55:48
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alant89
Hey there pinedesign, I'll be happy to help you out!I'd like to ask you a few probing questions so I can get a better idea of what's going on.1) How far away is the router from the Doorbell in feet?2) Are you connected to a 2.4GHZ network or a 5GHZ network?3) Have you tried connecting your device to a hotspot and if so, how did that work?
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27-11-2019 03:10:59
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